Frequently Asked Questions

Do you accept debit or credit cards?

No, sorry. We only accept cash at our box office and candy bar, but we do have an ATM in our lobby. Operating cash-only helps us serve patrons more quickly and keeps the line moving!

Can I buy tickets in advance?

Generally, no. We only sell tickets for movies on the day of the screening.

We do sell advance tickets for special events such as the Halloween screenings of Rocky Horror Picture Show.

Can I purchase tickets online?

No, we only sell tickets at our box office.

Occasionally, when someone rents the Mayfair for a special screening, they’ll make tickets available online. If that’s the case, we’ll make sure it’s mentioned in the listing, and on Facebook and Twitter.

Can I reserve tickets?

No, our tickets are sold on a first come, first served basis.

What time do you open?

We open 30 minutes before the first show of the day. You can always check our website for showtimes.

How early should I arrive for the movie?

We usually let customers inside for the movie about 30 minutes before showtime, so everyone has ample time to grab popcorn, use the restroom and get a good seat.

If I purchase a ticket, can I stay for all the shows that day?

Not anymore. Unless otherwise stated, each film requires a separate admission. For example, if you buy a ticket for the 7:00 p.m. show and want to stay for the 9:00 p.m. show, you’ll have to purchase a separate ticket for each.

A bit of explanation: in the old Mayfair days, double features were scheduled frequently, but film studios will no longer allow us to charge single admission for more than one film, especially if films come from different studios.

However, we continue to screen double bills on special occasions! Watch for regular treats like our Halloween double bill of The Exorcist and The Shining, and triple-bills like Back To The Future!

Are you licensed to serve alcohol?

No, however, we do licenses for special events like our annual Oscars telecast. If an event is licensed, we’ll make sure it’s mentioned in the listing, and on Facebook and Twitter.

How do I become a member?

It’s easy! Simply pay $10.00 at our box office and we’ll give you an annual membership card. Sign your name on the card and bring it with you every time you visit to receive the members’ discount ($6.00 for each film instead of the regular $10.00 admission). If you do the math, your membership pays for itself on your third visit!

We also sell family memberships, which are $20.00 for the year and cover four people living at the same address.

A couple of rules:

  1. We ask that you take care of your card, as we do not replace lost or stolen ones. We can laminate your card to help protect it — just ask and we’ll do it while you’re watching the movie!

  2. You cannot share your card with friends or family — it’s one membership per person (or one family membership per family).

What bus do I take to get to the Mayfair?

OCTranspo routes #1 and #7 will take you right to our location at the corner of Bank and Sunnyside. You can also take the #4 from Bronson and walk up Sunnyside.

Where can I park?

There is ample street parking around the Mayfair. In our experience, Sunnyside and Euclid are your best bets.

To help, here’s a map of the area.

Can I bring food into the theatre?

No, we do not permit outside food or drink in the cinema. We sell popcorn (with real butter!) as well as candy and beverages at our concession stand.

Is your theatre wheelchair accessible?

The Mayfair Theatre is a heritage building which opened its doors in 1932. As such, the theatre’s wheelchair accessibility is limited.

The theatre’s auditorium is accessible through the back entrance, beside Quinn’s Pub on Euclid Ave. If you require use of this entrance, we kindly request that you call ahead to advise staff members that you will need assistance, as well as arrive around 30 minutes prior to the beginning of the movie. This allows staff to better assist people needing use of this entrance, as well as ensuring that they are seated before letting in the rest of our patrons.

Our office number is 613-730-6552, and the staff arrive an hour before the first showtime.

Please note that to enter, the door is located on Euclid Ave, past Quinn’s Pub’s patio. To enter the theatre, there is a lip and a downgrade going into the theatre. 

Unfortunately our washrooms, candy bar and main lobby are not wheelchair accessible; staff members will gladly bring your candy bar orders to your seat for you. The Barley Mow Pub, located at 1060 Bank St at the corner of Euclid next to our building, has accessible washrooms..

We are glad to provide free admission for one support attendant accompanying a person who requires the use of our accessibility entrance.

While we are happy to assist our patrons when they are at the theatre, transportation to and from the theatre is the patron’s responsibility. For special transportation options, please contact Para Transpo.
Stairs in the theatre
- There is one step to enter the front lobby of the theatre (box office). 

- To enter the auditorium, there are seven steps going up (there is a railing on either side of the steps). 

- The main floor of the auditorium is on a downgrade, and to access the ‘balcony’ there are steps going up to the back of the theatre. 

- There is a step going down into the candy bar, as well as three steps to go down into either washroom. 

How do I go about renting the theatre?

Send an email to our programmer, Lee Demarbre (lee@mayfairtheatre.ca), and he will answer all rental inquires.

You can get more information on the theatre and its amenities on our website.

How much does it cost to rent the Mayfair?

The cost of rentals varies according to the day of the week and the time of day. Please contact our programmer, Lee Demarbre (lee@mayfairtheatre.ca), and he will respond ASAP.

You can get more information on the theatre and its amenities on our website.

How come I don’t see any movie listings for the week of ____?

We discontinued our monthly schedule a few years ago, and now program our films week-to-week (from Friday through the following Thursday). This allows us to bring in more new films much sooner, and to program more Ottawa Premieres and last minute special screenings (example – a Purple Rain tribute screening). It also gives us the flexibility to hold over popular films so people have more opportunities to see them (like Manchester By The Sea, which screened for 6 weeks!).

We post the schedule for the upcoming week on our website, and on Facebook and Twitter, every Monday afternoon. Ottawa Premieres ans special events are listed in advance on the main page of the website.

You can also subscribe to our email newsletter — just enter your email in the right column on our homepage, or give us your email at our candy bar.

I’d like to advertise at your theatre. Who do I speak to?

Send an email to Josh Stafford (batturtle@gmail.com) and he will answer all advertising inquires.

You can get more information on advertising options and rates on our website.

How come my phone call wasn’t answered?

Sometimes we are away from our phones either because we’re not open yet (we open a half hour before the first showing of the day) or we are very busy selling tickets and concessions. If you leave us voicemail, we will return your call promptly.

Will you be showing ____ movie?

There are many films that we’d like to show, but it comes down to this: if we have a date booked for it, we’re definitely showing the film. If there is no date booked, it is always a maybe.

Keep checking on our website, and on Facebook and Twitter to stay updated on upcoming films. You can also subscribe to our email newsletter — just enter your email in the right column on our homepage, or give us your email at our candy bar.

Why can’t you show certain classic films, like Star Wars or ____?

In many cases, it’s simply because the film isn’t available (the distributor has locked it away, or no Canadian distributor carries the film).

In the case of Star Wars or classic Disney films, the distributor will not allow those films to be shown theatrically.

Do you still show films on 35mm?

Whenever we can! But since the film industry has switched over to digital projection, new films are no longer distributed on celluloid. When there’s an opportunity, we will screen classic films on 35mm — we’re big champions of showing films on film.

If a film is presented on 35mm, it will say so in our listings.