Do you accept debit or credit cards?
We now accept debit and credit cards! We also have an ATM in the lobby
Can I buy advance tickets online?
Yes! Advance tickets are available via Events.com!
Advance tickets are available through Events.com up to one hour before showtime.
If you don’t see a link for advance tickets on the info page for the movie, that means that they are not available yet.
Showtimes are usually finalized on Monday for the following Friday through Thursday.
Advance tickets information is usually posted every Tuesday for the following Friday through Thursday, and are available up to an hour before the showtime of each movie.
What are the rules for movie ratings?
Since October 1st 2019, the Ontario Film Authority program which rated films was cancelled. That is why you might notice the “NR” for Not Rated on a number of movies since then. Although you will see ratings of G, PG, 14A, 18A, and R listed for films released before that, there are technically no rating restrictions on movies currently.
Can I reserve tickets over the phone?
No, our tickets are sold on a first come, first served basis from our box office. Though, you can get advance tickets online (see above).
Do you sell gift certificate?
Yes. In $10 or $20 increments. They are available from the box office.
What if I bought a membership card before lockdown?
Just point out your card to the manager in the box office, and it can be updated accordingly. 🙂
What time do you open?
We open 30 minutes before the first show of the day. You can always check our website for showtimes.
How early should I arrive for the movie?
We usually let customers inside for the movie about 30 minutes before showtime, so everyone has ample time to grab popcorn, use the restroom and get a good seat.
We highly recommend showing up 30 minutes before the show as it can get busy closer to showtime.
PS – Before the movie there is rarely more than three trailers, and sometimes a short 30 second ad.
If I purchase a ticket, can I stay for all the shows that day?
Unless otherwise stated, each film requires a separate admission. For example, if you buy a ticket for the 6:00 p.m. show and want to stay for the 9:00 p.m. show, you’ll have to purchase a separate ticket for each.
A bit of explanation: in the old Mayfair days, double features were scheduled frequently, but film studios will no longer allow us to charge single admission for more than one film, especially if films come from different studios.
Are you licensed to serve alcohol?
No. However, we do licenses for special events like our annual Oscars telecast. If an event is licensed, we’ll make sure it’s mentioned in the listing, and on Facebook and Twitter.
How do I become a member?
It’s easy! Simply pay $14.00 at our box office and we’ll give you an annual membership card. Sign your name on the card and bring it with you every time you visit to receive the members’ discount ($8.00 for each film instead of the regular $12.50 admission). If you do the math, your membership pays for itself if you visit three more times after its initial purchase!
We ask that you take care of your card, as we do not replace lost or stolen ones. We can laminate your card to help protect it — just ask and we’ll do it while you’re watching the movie!
You cannot share your card with friends or family — it’s one membership per person.
- You must bring your valid and signed membership card every time in order to receive the membership price. Don’t leave home without it!
What bus do I take to get to the Mayfair?
OCTranspo routes #6 and #7 will take you right to our location at the corner of Bank and Sunnyside. You can also take the #10 (formerly #4) from Bronson and walk up Sunnyside.
Where can I park?
There is street parking around the Mayfair. In our experience, Sunnyside and Euclid are your best bets. There is also a nearby pay parking lot.
To help, here’s a map of the area.
Can I bring food into the theatre?
No, we do not permit outside food or drink in the cinema. We sell popcorn (with real butter!), candy and beverages at our concession stand.
Can I buy take-out popcorn?
Yes! People are always welcome to drop by while we are screening movies throughout the day to purchase items from our candy bar to bring home.
Is your theatre wheelchair accessible?
The Mayfair Theatre is a heritage building which opened its doors in 1932. As such, the theatre’s wheelchair accessibility is limited. To learn more, please read our accessibility page.
Does the Mayfair have a restroom policy?
At the Mayfair, we strive to provide a welcoming environment for all members of our community. Patrons are encouraged to use whichever restroom corresponds with their gender identity.
How do I go about renting the theatre?
Send an email to our programmer, Lee Demarbre ([email protected]), and he will answer all rental inquires.
You can get more information on the theatre and its amenities on our website.
How much does it cost to rent the Mayfair?
The cost of rentals varies according to the day of the week and the time of day. Please contact our programmer, Lee Demarbre ([email protected]), and he will respond ASAP.
You can get more information on the theatre and its amenities on our website.
How come I don’t see any movie listings for the week of ____?
We discontinued our monthly schedule a number of years ago, and now program our films week-to-week (from Friday through the following Thursday).
This allows us to bring in more new films much sooner, and to program more Ottawa Premieres and last minute special screenings (example – a Purple Rain tribute screening for Prince, or a Star Trek VI tribute screening for Christopher Plummer can happen within a week instead of a month or two later).
It also gives us the flexibility to hold over popular films so people have more opportunities to see them (like Parasite, which screened for over 4 months!).
We post the schedule for the upcoming week on our website, and on Facebook and Twitter, every Monday afternoon. Ottawa Premieres ans special events are listed in advance on the main page of the website.
You can also subscribe to our email newsletter — just enter your email in the right column on our homepage, or give us your email at our candy bar.
I’d like to advertise at your theatre. Who do I speak to?
Send an email to Josh Stafford ([email protected]) and he will answer all advertising inquires.
You can get more information on advertising options and rates on our website.
How come my phone call wasn’t answered?
Sometimes we are away from our phones either because we’re not open yet (we open a half hour before the first showing of the day) or we are very busy selling tickets and concessions. If you leave us voicemail, we will return your call promptly.
Will you be showing ____ movie?
There are many films that we’d like to show, but it comes down to this: if we have a date booked for it, we’re definitely showing the film. If there is no date booked, it is always a maybe.
Keep checking on our website, and on Facebook and Twitter to stay updated on upcoming films. You can also subscribe to our email newsletter — just enter your email in the right column on our homepage, or give us your email at our candy bar.
Why can’t you show certain classic films, like Star Wars or ____?
In many cases, it’s simply because the film isn’t available (the distributor has locked it away, or no Canadian distributor carries the film).
In the case of Star Wars or classic Disney films, the distributor will not allow those films to be shown theatrically.
Do you still show films on 35mm?
Whenever we can! But since the film industry has switched over to digital projection, new films are no longer distributed on celluloid. When there’s an opportunity, we will screen classic films on 35mm — we’re big champions of showing films on film.
If a film is presented on 35mm, it will say so in our listings.